Australia Wide & International Shipping
"Built to last. Designed to stand out.”
Privacy Policy
Effective Date: 1 May 2025, Custom Sports Group – ABN: 29 988 556 1241. Introduction
This Privacy Policy outlines how Custom Sports Group, including Custom Golf Bags Australia and USA, (“we”, “our”, or “us”) collects, uses, discloses and safeguards your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By visiting our website, submitting information, or purchasing from us, you consent to the practices described in this policy.
2. What Information We Collect
We may collect the following types of personal information:
- Name, address, email, and phone number
- Billing, shipping, and order information
- Business or club details (e.g. team names, logos)
- Payment details (processed securely via third-party providers)
- Information from forms, enquiries, quote requests, or competitions
- Website usage data via cookies and analytics tools
3. How We Collect Your Information
We may collect your information through:
- Website forms (e.g. quote requests, contact forms)
- Email, phone, or direct communication
- Checkout or order processes
- Social media interactions or competitions
- Analytics platforms (e.g. Google Analytics)
4. How We Use Your Information
We use your information to:
- Process and fulfil custom orders
- Provide customer support and communication
- Send invoices, shipping notifications, and updates
- Improve our website, services, and product range
- Conduct marketing (only with your consent or opt-in)
- Comply with legal and accounting obligations
5. How We Store & Protect Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
All customer data is stored securely and access is limited to authorised personnel. We use reputable third-party services (e.g. Shopify, Stripe, email platforms) with secure encryption.
6. Disclosure to Third Parties
We do not sell, trade, or rent your personal information. We may share your information with:
- Payment processors
- Shipping and logistics partners
- IT service providers or contractors
- Legal or government authorities if required by law
All third parties we work with are bound by confidentiality and data protection obligations.
7. Cookies & Analytics
Our website uses cookies to enhance user experience and track performance. Cookies may collect anonymous usage data, which we use for improving functionality and marketing efforts.
You can disable cookies in your browser settings at any time.
8. Access & Correction
You have the right to request access to the personal information we hold about you and to request corrections if you believe any details are inaccurate. To do so, contact us using the details below.
9. Marketing Communications
You may receive marketing emails or updates if you opt-in via our website or checkout. You can unsubscribe at any time by clicking the unsubscribe link in the email or contacting us directly.
10. Overseas Disclosure
Some of our service providers or platforms (e.g. Shopify, email providers) may be located overseas. By using our website, you consent to this limited international disclosure, and we ensure all such parties meet comparable privacy standards.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Effective Date.” We encourage you to review it regularly.
12. Contact Us
If you have any questions, concerns, or requests relating to this policy, please contact us:
- Email: sales@customsportsg.com
- Website: www.customsportsg.com
By using our website, you confirm that you have read and agreed to this Privacy Policy.
