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"Built to last. Designed to stand out.”
Custom Sports Group
Returns Policy
Returns & Refunds Policy
At Custom Sports Group, every product is uniquely crafted to match your specifications — from golf bags and umbrellas to hats and ball markers. Because your items are custom-made and tailored exclusively to you, we have a clear and fair returns policy in place.
Custom Orders Are Final
Once a design has been reviewed and approved, and production has commenced, your order becomes non-refundable and non-exchangeable. All custom items are made-to-order and cannot be resold or repurposed.
Design Approval Process
To ensure you’re completely satisfied:
- We supply mockups and detailed design specifications before production begins.
- Production only starts after written or digital approval has been received.
- By approving the design, you accept responsibility for all content and customisation choices.
Damaged or Faulty Items
We stand behind the quality of our work. If your item arrives:
- Damaged,
- Faulty, or
-
Not matching your final approved design,
please contact us within 5 business days of receiving your order.
If verified, we’ll arrange for a repair, replacement, or remake — at our cost. Return shipping (if required) will also be covered by us
Exclusions
We do not accept returns or refunds for
- Change of mind after approval,
- Minor variations in colour, texture, or size due to manufacturing tolerances,
- Errors present in the approved design file,
- Shipping delays caused by courier services or external factors.
If verified, we’ll arrange for a repair, replacement, or remake — at our cost. Return shipping (if required) will also be covered by us
Our Promise
We’re passionate about creating customised products that reflect your style and elevate your game. We work closely with you throughout the process to ensure you receive exactly what you approved — no surprises, no shortcuts.
Let us know if you have any concerns — we’re here to help! – sales@customsportsg.com
